Refund policy

Last updated: 3 July 2026

We want you to be happy with your purchase. This policy explains your legal rights to cancel and return, how our process works, and our additional 60-day money-back guarantee.

1. Your right to cancel (14-day cooling-off period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving a reason. The cancellation period ends 14 days after the day you (or someone you nominate) receive the goods — or, for an order delivered in multiple parts, the day you receive the last item.

To cancel, simply tell us before the 14 days are up. Email support@shopcurelia.com with the subject line "CANCELLATION", giving your name, order number and order date. You can use the model cancellation form below, but you don't have to.

After cancelling, please return the goods to us without undue delay and within 14 days of telling us you wish to cancel.

2. Refunds after cancellation

If you cancel under the 14-day right, we will refund all payments received from you, including standard delivery (but not any extra cost for a non-standard delivery upgrade you chose). We process refunds within 14 days of receiving the goods back, or of you providing proof that you have returned them — whichever is sooner. Refunds are made to your original payment method.

We may reduce your refund to reflect any loss in value if the goods have been handled more than is necessary to establish their nature, characteristics and function (in other words, more than you would in a shop).

3. Cost of returns

For cancellations under the 14-day right, you are responsible for the cost of returning the goods, unless the goods are faulty or not as described. We recommend using a tracked service and keeping proof of postage, as you are responsible for the goods until we receive them.

4. Exceptions to the 14-day cancellation right

The 14-day cancellation right does not apply to certain goods, including:

  • Sealed goods that are not suitable for return for health or hygiene reasons, once unsealed after delivery;
  • Goods made to your specification or clearly personalised;
  • Goods that become mixed inseparably with other items after delivery.

This does not affect your rights if goods are faulty.

5. Faulty, damaged or misdescribed goods

Separately from the cancellation right, the Consumer Rights Act 2015 gives you the right to goods that are of satisfactory quality, fit for purpose and as described. If your goods are faulty, damaged or not as described:

  • Within 30 days of receipt you can choose a full refund;
  • After 30 days you are entitled to a repair or replacement and, if that is unsuccessful, a refund or price reduction.

We will cover reasonable return costs for faulty or misdescribed goods. Please contact support@shopcurelia.com with your order number and a photo where relevant.

6. Our 60-day money-back guarantee (goodwill)

In addition to your legal rights above, we offer a 60-day money-back guarantee. If you are not satisfied with your purchase for any reason, contact us within 60 days of receiving your order at support@shopcurelia.com with the subject line "RETURN" and we will arrange a solution. This guarantee is a goodwill commitment and does not replace or reduce your statutory rights.

Tip: please contact us directly before opening a dispute with your payment provider — it's almost always faster for both of us.

7. How to return an item

  1. Email support@shopcurelia.com with your order number and reason.
  2. We'll confirm the return address and any reference to include.
  3. Send the item to FLAT 5, 4/F, WON HING BUILDING, 74-78 STANLEY STREET, CENTRAL, HONG KONG using a tracked service.
  4. Once received and checked, we process your refund or replacement as set out above.

8. Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)


To: Lumevita Limited, FLAT 5, 4/F, WON HING BUILDING, 74-78 STANLEY STREET, CENTRAL, HONG KONG, email support@shopcurelia.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Order number: ____________________
Signature (if sent on paper): ____________________
Date: ____________________