Terms of service

Effective date: 3 July 2026

1. About us

This website, https://shopcurelia.com/ ("the Site"), and the Curelia store ("Curelia", "we", "us", "our") are operated by Lumevita Limited, a company registered in Hong Kong under company number 80732295, with its registered office at FLAT 5, 4/F, WON HING BUILDING, 74-78 STANLEY STREET, CENTRAL, HONG KONG.

You can contact us at support@shopcurelia.com.

2. These terms

These Terms & Conditions ("Terms") govern your use of the Site and any orders you place with us. By using the Site or placing an order, you confirm that you accept these Terms. If you do not agree, please do not use the Site. We recommend you save or print a copy for your records.

These Terms apply to consumers. Nothing in them affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract to place an order.

4. Products

We take care to describe and show our products accurately. Images are for illustration; slight variations in colour, packaging or appearance may occur. Where a product has a sealed or hygiene-related nature, this is noted on the product page.

Our products are general consumer wellness and lifestyle products. Unless expressly stated, they are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or medical condition. They are not a substitute for professional medical advice. If you have a health condition, are pregnant or breastfeeding, or are taking medication, please consult a qualified healthcare professional before use.

5. How a contract is formed

  • You place an order by following the checkout process and submitting payment.
  • We will send an order acknowledgement by email. This confirms we have received your order but does not mean it is accepted.
  • A binding contract is formed only when we send you a dispatch confirmation email confirming the goods have been sent.
  • If we cannot accept your order (for example, the product is out of stock, there is a pricing error, or we cannot authorise payment), we will tell you and will not charge you, or will refund any payment taken.

6. Price and payment

  • Prices are shown in pounds sterling (£) and include VAT where applicable.
  • Delivery costs (if any) are shown separately at checkout before you pay. UK delivery is currently free unless stated otherwise.
  • Any reference to a previous or "was" price reflects a genuine prior selling price in line with UK pricing rules.
  • We accept the payment methods shown at checkout. Payment is taken at the point of order. Where Klarna or another third-party provider is used, that provider's own terms also apply.
  • If a product's correct price is clearly lower or higher than the price shown due to an obvious error, we are not obliged to supply at the wrong price and will contact you before proceeding.

7. Delivery

Delivery details, timescales and areas are set out in our Shipping & Delivery Policy, which forms part of these Terms. Risk in the goods passes to you on delivery.

8. Your right to cancel and return

Your statutory cancellation rights, our returns process, and our goodwill 60-day money-back guarantee are set out in our Returns, Refunds & Cancellation Policy, which forms part of these Terms.

9. Faulty or misdescribed goods

Under the Consumer Rights Act 2015, goods we supply must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, replacement, refund or price reduction. These rights are explained further in our Returns, Refunds & Cancellation Policy and are in addition to any guarantee we offer.

10. Intellectual property

All content on the Site — including text, images, logos, the "Curelia" name and branding, graphics and layout — is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce or use it commercially without our written permission.

11. Acceptable use

You agree not to use the Site unlawfully, to interfere with its operation or security, to introduce malicious code, or to attempt unauthorised access. We may suspend or withdraw access if you breach these Terms.

12. Our liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud. Subject to that, we are responsible for foreseeable loss caused by our breach of these Terms, but we are not liable for losses that are not foreseeable, or for business losses (we supply to consumers for private use). Nothing in these Terms affects your statutory rights.

13. Events outside our control

We are not liable for delay or failure to perform caused by events outside our reasonable control (for example, extreme weather, carrier disruption, or supply failures). We will take reasonable steps to minimise the effect and will contact you if there is a significant delay.

14. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the one in force at the time you placed it. Continued use of the Site means you accept the current Terms.

15. Complaints and dispute resolution

If you have a complaint, please contact us first at support@shopcurelia.com and we will try to resolve it quickly. If we cannot resolve it, you may be able to use the alternative dispute resolution and consumer rights services available to UK consumers, and you retain your right to take legal action.

16. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.